Refund & Return Policy

We want you to be happy with every order. Please read how returns and refunds work at ecommerce.

Food products (ghee and other edible items)

For hygiene and safety reasons, food products cannot be returned once opened. If your jar arrives damaged, leaking, or you receive the wrong item, please contact us within 48 hours of delivery with photos of the package and product. We will send a replacement or give a full refund.

Footwear and clothing

Unused items in their original condition can be returned or exchanged within 7 days of delivery. Size exchanges are subject to stock availability.

How to request a return

Contact us on WhatsApp or email at gaonkaghee1@gmail.com with your order number, the item and the reason. We will share pickup or return instructions.

Refunds

Once a return is approved, refunds for prepaid orders are made to the original payment method through Razorpay within 5–7 business days. For Cash on Delivery orders, we refund to your bank account or UPI ID.

Cancellations

You can cancel an order any time before it is dispatched for a full refund. Once shipped, the order can be returned as per this policy.